Restore purchase

[Anon]

I decided to delete the app, as it was running very slow and when re-installed it, I noticed that I can’t get my purchase back. What should I do?

 

[Tony]

Your problem does not come from the game of your phone. You must have too much programming in the background. What is the reference of your phone. Mine is a low-end phone and I have no problem

 

[Bananas]

If I remember correctly, Android and iOS have their respective systems that will save the purchases, but I may be wrong

 

[Bananas]

Your problem does not come from the game of your phone. You must have too much programming in the background. What is the reference of your phone. Mine is a low-end phone and I have no problem

Yes, that is correct

 

[Tony]

Playstore Greenify. I have nothing to gain by giving you the name of this application. I use it for years.

 

[Tony]

Sorry I had a bad translation. On Android. Program management menu. Force stop the program. Erase the data. Delete the Cache. And install the game again. I do want some help with the translation. I can not do better

 

[TtTOtW]

Anon it sounds like you have my old problem. What I did, was I made sure I had a strong internet connection. Then, I uninstalled again. Finally, I took a file manager app and went to /storage/emulated/0/Android/data/ and I deleted com.StefMorojna.SpaceflightSimulator. I tried again and after installation I built a small meaningless rocket, crashed it, recovered it, and when I was taken back to the main menu it turned out the expansion was back. There are three scenarios in which the above won't work: extremely weak internet connection; iPhone, or a hack. The first is generally easily fixed. The other two are a bit problematic. iPhone does not give access to deeper files, and a hack is riddled with problems from the word go. We are absolutely against it.

 

[TtTOtW]

Between my and tony's advice you have to necessarily find at least the reason for your difficulty, and the solution if there is one.

 

[Tony]

I can not do better. Your help is precious

 

[Bananas]

I thought Playstore and iCloud automatically save your purchase when you reinstall?

 

[Tony]

Android playstore yes this is on a 100%

 

[Bananas]

What do you mean, "this is on a 100%"

 

[Tony]

On Android you change your phone. you move your sim. you find all. program. wallpaper. preference. all

 

[Anon]

Your problem does not come from the game of your phone. You must have too much programming in the background. What is the reference of your phone. Mine is a low-end phone and I have no problem

That’s why I decided to delete it and download it again, hoping it would fix it, but now I don’t have the full version anymore.

 

[Anon]

Btw. It’s a new iPhone. The app does run smoothly now.

 

[Tony]

You have to restart your phone after deletion and before installation. if this is iPhone I do not master. sorry

 

[Altaïr]

What do you mean, "this is on a 100%"

I think he meant "that's 100% sure", but google translate messed on this part.

 

[Altaïr]

For your problem Anon, what tony and TtTOtW said is correct and I can't do better. It's just that sometimes the game needs a few minutes, the purchase is not always restored instantly. But don't worry, your purchase isn't lost

 

[Anon]

Okay, I’ll wait and see what happens, thanks for the help so far.

 

[Tony]

 

[Anon]

No success yet.

 

[Altaïr]

No success yet.

Maybe JMteam09 (Jordi vd Molen) can help...

 

[TtTOtW]

Is your Play Store / App Store updated?

 

[Anon]

Is your Play Store / App Store updated?

What do you mean? I’m running the latest version of iOS and space flight sim is also up to date. (If that is what you are asking)

 

[TtTOtW]

Ok. It may be advisable to contact Apple to confirm your purchase registration (we know you have, but they might have a glitch on their side)