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J
Confirmed. My Google play account is the same one. Incidentally, (I don't know what difference this makes), but the download is a 30 some mb download, but when installed is registering as 60 some mb sized app. Still the case that the 'buy expansion' button doesn't do anything when I tap on it. Thanks for your help.
First off, why would you delete SFS?
Well alright, keep the game, do not delete it for now. Logout of your google account, then log in again. If this doesn't work, try reinstalling it now...
If that doesn't work then I need you to answer these questions:
- Did you sweep your memory? As in an app made to delete memory or sweep ram? (This could in some extreme cases be the problem)
- Did you manually delete files?
- Are you sure you used this google account to buy the DLC with?
- Have you considered refunding and then rebuying?
Well alright, keep the game, do not delete it for now. Logout of your google account, then log in again. If this doesn't work, try reinstalling it now...
If that doesn't work then I need you to answer these questions:
- Did you sweep your memory? As in an app made to delete memory or sweep ram? (This could in some extreme cases be the problem)
- Did you manually delete files?
- Are you sure you used this google account to buy the DLC with?
- Have you considered refunding and then rebuying?
J
Thanks for your reply. As of your message, the app was off of my phone, as I had tried a series of un/reinstalls (on 'un' at the time).
Ok, I logged out and logged back into my account. Then downloaded the app. No change (out of curiosity, as I said above, the 'get expansion' button won't even tap on my phone to lead anywhere; i'm not sure if that lends any clues, but just to throw it out there).
Now on to your questions:
- I have done no memory sweeps via any apps; though I have had some light apps for junk cleanup in the past, I do not have any at the moment.
- I have not manually deleted any files.
- I am positive I used this Google account for the DLC. Though I have another Google account linked to my phone, that account does not have SFS in its download history at all, let alone the purchase of the DLC. The account I claim to be the right one is the only account I've actively used in Google Play for app downloads since I've had the phone. Further, the account which I used to purchase DLC logs the purchase in my order history.
- Finally, I have considered the refund/rebuy option. It was an option I was hoping to avoid due to the extra steps, though at this point extra steps are in abundance. If you think it would be the best option the way things are, I would do it.
Ok, I logged out and logged back into my account. Then downloaded the app. No change (out of curiosity, as I said above, the 'get expansion' button won't even tap on my phone to lead anywhere; i'm not sure if that lends any clues, but just to throw it out there).
Now on to your questions:
- I have done no memory sweeps via any apps; though I have had some light apps for junk cleanup in the past, I do not have any at the moment.
- I have not manually deleted any files.
- I am positive I used this Google account for the DLC. Though I have another Google account linked to my phone, that account does not have SFS in its download history at all, let alone the purchase of the DLC. The account I claim to be the right one is the only account I've actively used in Google Play for app downloads since I've had the phone. Further, the account which I used to purchase DLC logs the purchase in my order history.
- Finally, I have considered the refund/rebuy option. It was an option I was hoping to avoid due to the extra steps, though at this point extra steps are in abundance. If you think it would be the best option the way things are, I would do it.
J
Ok, thankfully last post here and I can put this to bed. Issue is fixed; I ended up doing a factory reset on my phone, after which, upon downloading the app, it immediately recognized my previous purchase and gave me access to everything.
I'm not quite sure what had happened to make that necessary, whether something in my Google Play stuff had become corrupted, or perhaps corrupted in the app as it was on my phone (perhaps the same stuff that was causing the game to tell me I was landing on the moon when docking with my lunar station). At any rate, the issue is no longer there. Thanks to those who have offered advice.
I'm not quite sure what had happened to make that necessary, whether something in my Google Play stuff had become corrupted, or perhaps corrupted in the app as it was on my phone (perhaps the same stuff that was causing the game to tell me I was landing on the moon when docking with my lunar station). At any rate, the issue is no longer there. Thanks to those who have offered advice.
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